Return and Refund Policy
Introduction
At WriteWise AI, we strive to ensure complete satisfaction with our services. This Return and Refund Policy outlines the terms and conditions for refunds and subscription cancellations.
Last updated: January 3, 2025
Refund Eligibility
We offer refunds under the following circumstances:
- Technical issues preventing service access (verified by our technical team)
- Duplicate charges or billing errors
- Service cancellation within the first 7 days of a new subscription
- Unauthorized transactions (subject to investigation)
Non-Refundable Items
The following are not eligible for refunds:
- Subscription fees after the 7-day trial period
- Usage of premium features or credits
- Custom development or integration services
- Add-on features or packages once activated
- Subscription time used prior to cancellation
Refund Process
To request a refund:
- Contact our support team through the help center
- Provide your account details and reason for refund
- Include relevant transaction information
- Allow up to 5-7 business days for review
Approved refunds will be processed to the original payment method within 5-10 business days.
Subscription Cancellation
How to Cancel
- Log into your account dashboard
- Navigate to Subscription Settings
- Click on "Cancel Subscription"
- Follow the prompts to confirm cancellation
Cancellation Terms
- Access continues until the end of the current billing period
- No partial refunds for unused time
- Cancellation takes effect at the end of the current billing cycle
- Data retention follows our Data Policy guidelines
Pro-rated Refunds
Pro-rated refunds may be available in specific circumstances:
- Extended service outages (24+ hours)
- Account termination due to policy updates
- Special circumstances evaluated on a case-by-case basis
Payment Processing
- Refunds are processed in the original payment currency
- Processing times vary by payment method and financial institution
- Transaction fees may not be refundable
- International transactions may be subject to currency exchange rates
Disputes and Appeals
If your refund request is denied, you may appeal the decision by:
- Submitting additional documentation
- Providing detailed explanation of circumstances
- Requesting supervisor review
- Following our formal dispute resolution process
Contact Us
For questions about our return policy or to request a refund:
Email: [email protected]
Submit a ticket through our Help Center
Policy Updates
This policy may be updated periodically. Users will be notified of any significant changes that affect refund eligibility or processes. Continue checking this page for the latest information about our return and refund policies.